Consumer and Community Engagement Strategic Framework 2020-2023 - December 2019

Young people are the experts in their own lives and are best placed to highlight concerns and develop solutions to the issues that impact them and their communities. Young people have a range of experiences, thoughts, ideas and perspectives that can enrich decision making processes and lead to more relevant and whole of community decisions, projects, policies, programs, use of resources and outcomes.

Providing consumer engagement opportunities for young people means ensuring they are continuously involved in the decisions that affect their lives. This engagement can occur in a variety of ways and can be informal or formal. However, to be effective, engagement should be continuous, diverse and meaningful. Engaging with young people means that policy decisions, programs and services delivered to them are appropriate, relevant, supported and responsive to their needs.